Terms & Conditions

1. Who we are

Teamatrix (“Teamatrix”, “we”, “us”) provides fixed-scope business consultation powered by forensic accounting methods and AI data analysis. These Terms & Conditions govern every engagement ordered through teamatrix.ai and form the agreement between you (“you”, “client”) and Teamatrix.

By placing an order you confirm that you are at least 18 years old, that you may bind the business on whose behalf you order, and that you accept these Terms.

2. Services and scope

The engagement is a one-time, fixed-price consulting service. The scope is the tier you select at checkout:

• Basic — a surface-level review of one dataset and a core findings summary.
• Business — a full forensic pass (duplicate payments, Benford analysis, threshold clustering, outliers, ratios), an optimization plan ranked by impact, and delivery through your client portal.
• Forensic Deep-Dive — multi-source analysis, a monthly follow-up review, priority delivery, and a direct consultation call.

The deliverables, timeline, and intended audience for each tier are described on the Business Consultation page at the time of purchase. Work outside the selected scope (for example additional datasets, implementation, bookkeeping, tax, or legal work) is not included and requires a separate written agreement.

We provide commercial analysis and planning support. We are not a licensed accounting, audit, tax, investment, or legal adviser, and nothing we deliver is a professional opinion in those fields. You remain responsible for decisions you take and for engaging your own regulated advisers where required.

3. Your responsibilities and inputs

Analysis is only as good as the data behind it. You agree to provide accurate, complete, and lawfully obtained information and files, and to have the right to share them with us. You are responsible for the quality and completeness of what you upload.

We may ask for clarification or additional files. If essential inputs are missing, we will tell you; if they remain missing, we may deliver a report limited to the data available, and that limitation will be stated in the report.

Do not upload malware, unlawful content, or special-category personal data that is not necessary for the engagement.

4. Orders, price, and payment

Prices are shown in US dollars and are payable in full at the time of order. Payment is processed by Stripe on Stripe-hosted infrastructure. We do not receive or store your card details. Your order is accepted, and the engagement begins, when payment has cleared and the intake form has been received.

Prices may change for future orders, but the price displayed at the moment you complete checkout applies to that order. Taxes, if applicable, are your responsibility except where we are required to collect them.

5. Refunds and cancellation

Because the service is prepared specifically for you, the following applies:

• Before work begins — cancel within 24 hours of payment and before we have started analysis for a full refund.
• After work begins — once analysis or drafting has started, fees are non-refundable, because the work cannot be resold or undone. If we have not yet delivered, we will still complete the engagement.
• Our failure — if we cannot deliver the agreed scope for reasons within our control, you may choose a full refund or completion of the work at no additional cost.

Refunds are issued to the original payment method through Stripe. To request a cancellation or refund, email hello@teamatrix.ai with your order reference.

6. Delivery and review

Reports are delivered to your private client portal and remain accessible there. The stated turnaround is measured in business days from the later of payment and receipt of complete inputs. A walkthrough call, where included, is scheduled by mutual agreement.

You have 30 days from delivery to raise a substantive error in a report. We will review it in good faith and, where the error is ours, correct the report at no charge. This is the primary remedy for delivery defects.

7. Confidentiality and client data

We treat your business information and uploaded files as confidential. We use them only to perform the engagement, to communicate with you, and to meet legal or accounting obligations. We do not sell your data, share it with advertisers, or use it to train third-party models.

Access is limited to the people and systems that need it to deliver your report. Files are stored in access-controlled storage, transmitted over encrypted connections, and virus-scanned before processing. Our service providers (for example hosting and payment processing) are bound by confidentiality and data-protection obligations.

We may disclose information where required by law, regulation, or a valid court order, and will tell you where legally permitted. Our handling of personal data is described in our Privacy Policy.

8. Uploads, ownership, and licence

You retain all rights, title, and interest in the files and data you upload. You grant us a limited, non-exclusive licence to store, copy, and process those files solely to perform the engagement and to keep the record required for our files.

On payment in full, you own the report and any deliverables we create for you, and you may use them within your business without further royalty. We retain ownership of our underlying methods, tooling, templates, and know-how, and may describe our work in general terms, provided we do not identify you or disclose your confidential information without permission.

You may request deletion of your uploaded files at any time after delivery by emailing us; we will delete them except where retention is required by law or for dispute resolution.

9. Intellectual property of the site

The Teamatrix name, logo, site design, and written content are our property or used with permission. You may not copy, resell, or present them as your own without written consent.

10. Limitation of liability

To the maximum extent permitted by law, Teamatrix is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, however arising.

Our total aggregate liability arising out of or in connection with an engagement is limited to the amount you paid for that engagement. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.

Recommendations are based on the information available at the time. You make the final commercial decision and bear the risk of acting on our analysis.

11. Suspension and termination

Either party may terminate an engagement if the other commits a material breach and does not remedy it within 14 days of written notice. We may suspend or refuse an engagement where we reasonably believe the work would be unlawful, where files are unsafe, or where needed cooperation is not provided. Where we terminate for our own convenience before delivery, we will refund the undelivered portion.

12. Force majeure

Neither party is liable for delay caused by events beyond its reasonable control, including infrastructure outages, natural events, or industrial action. We will tell you promptly and resume as soon as reasonably possible.

13. Governing law and disputes

These Terms are governed by the laws of [governing jurisdiction — to be confirmed], without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute in good faith by discussion. If that fails, the dispute will be submitted to the courts or tribunal of that jurisdiction, unless mandatory law gives you the right to bring a claim where you live.

14. Changes to these Terms

We may update these Terms for future orders. The version published on this page at the time of your order governs that engagement. Material changes will be reflected in the effective date above.

15. Contact

Questions about these Terms, an order, or a refund: hello@teamatrix.ai. We aim to reply within two business days.