Privacy Policy

The short version

We collect what we need to answer you and deliver your report. Your business data is used only for your engagement. We never sell it, never share it with advertisers, and never use it to train third-party models. You can ask us to delete it.

What we collect

• Contact and intake details — name, work email, business name, optional website, your goals, and timeline.
• Engagement files — spreadsheets, accounting exports, payment exports, and PDFs you choose to upload.
• Order records — the tier purchased, payment status, and references returned by Stripe.
• Technical data — limited server logs (IP address, request time, user agent) used for security and reliability.

Why we use it

• To prepare and deliver the engagement you ordered.
• To respond to enquiries and provide support.
• To keep records required for tax, accounting, and dispute resolution.
• To protect the service against abuse, malware, and unauthorised access.

Payments

Card payments are processed by Stripe. Your card details go directly to Stripe and are never stored on our servers. Stripe’s own privacy policy applies to that processing.

How files are protected

Uploads travel over encrypted connections, are scanned for malware before acceptance, and are stored in access-controlled storage with per-client separation. Access is limited to the systems and people needed to produce your report. Reports are delivered through a private client portal rather than public links.

Sharing

We share data only with service providers that help us operate (hosting, payment processing, email delivery), under confidentiality and data-protection terms, or where the law requires it. We do not sell personal data.

Retention and deletion

We keep engagement files for as long as needed to deliver the work and maintain our records, then delete them on request or when they are no longer needed. You can ask us to delete uploaded files at any time after delivery by emailing hello@teamatrix.ai. Some order records may be retained where the law requires it.

Your choices

You may ask for a copy of the personal data we hold about you, request correction, or request deletion. We will respond within a reasonable period and may need to verify your identity first. If you are in a jurisdiction with additional statutory rights, those rights apply in addition to this policy.

Contact

Privacy questions: hello@teamatrix.ai. See also our Terms & Conditions.